Shipping & Returns

Shipping Policy

Thank you for shopping with Hye Trading Power! We want to ensure your experience with us is smooth and enjoyable. Please take a moment to review our Shipping & Returns Policy below:

1. Order Processing:

Orders are typically processed within 1-2 business days.

2. Shipping Methods:

We offer various shipping options at checkout to cater to your needs.
Shipping costs and delivery times vary based on your location and the selected shipping method.

3. Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your package through the provided link to stay updated on its status.

Return & Exchange Policy

1. Eligibility:

To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.
Returns must be initiated within 30 days of receiving your order.

2. How to Initiate a Return:

Please contact our Customer Service team at [sales@hyegroup.com.au] to initiate the return process.
Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds & Exchanges:

Refunds will be issued once the returned items are received and inspected.
If you prefer an exchange, please specify the replacement item when contacting Customer Service.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.

If you have any questions or concerns about our Shipping & Returns Policy, please reach out to our Customer Service team at sales@hyegroup.com.au or call 03 - 97381577

Thank you for choosing Hye Trading Power! We appreciate your business.